catWorkX support

catWorkX aims to offer immediate help by responding to your support request within 24 business hours from the time of your request. catWorkX will apply reasonable effort to provide assistance in accordance with the SLA. catWorkX will not be responsible for any delays caused by the client or for any events beyond catWorkX's control.
To raise a ticket use this Service Desk and select one of our add-ons.

Support Scope

  • Installation issues with our add-ons
  • Upgrade issues with our add-ons
  • Troubleshooting issues with ou add-ons
  • Determining work-arounds

Support Limitation

  • Product training
  • Customers without a valid and current license or active subscription
  • Non catWorkX's add-ons
  • Beta or development releases
  • Individual customizations
  • Support of any language other than German or English

Response Time

  • catWorkX's business hours are Mondays to Fridays, 8AM-5PM (CET). catWorkX is closed on German and Hamburgian public holidays.

Emergency Phone Number:

  • catWorkX's business hours are Mondays to Fridays, 8AM-5PM (CET). catWorkX is closed on German and Hamburgian public holidays: +49 40 890 646 0

OTRS Integration for JIRA

OTRS Integration for JIRA allows data sharing between support agents working with OTRS and software developers working with JIRA including automated issue creation, mapping of important field between tickets and issues as well as sharing comments.

Outlook Integration for JIRA

The Outlook Integration for JIRA add-in for Microsoft Outlook enables you to create JIRA issues from e-mails or to add e-mails as comments to existing JIRA issues.

Confluence Revision Plugin

The revision plugin marks a page for resubmission. It ships with assignments to responsible users, notifications as well as a 2 phase escalation feature.

Push and Pull Favorites

The Push and Pull Favorites Plugin provides JIRA or project administrators with a functionality to extemally control the users favorite lists regarding dashboards and filters.

SEP sesam Backup for JIRA

You are looking for a reliable backup and recovery solution for Atlassian JIRA Applications (JIRA Core, JIRA Service Desk, JIRA Software)? With the world's first backup plug-in "SEP sesam Backup for JIRA" and the bundled SEP sesam Backup Server, administrators are able to protect and recover the whole JIRA infrastructure including all plug-ins and settings consistantly. Creating individual staging systems, adapting the infrastructure to growing demands and much more now becomes reality.

Configuration Importer for JIRA

Configuration Import for JIRA is an add-on to import only the configurations of an jira xml export file (only entities.xml needed). Alternatively it can access an entities.xml contained in a backup zip-file from Jira. This is meant to be in preparation for a "Project Import" from Atlassian. This Plugin has been checked and is known to work in JIRA Data Center.

catWorkX Issue Publisher for JIRA

With catWorkX Issue Publisher for JIRA, you can automatically create and update Confluence pages that include current information about your JIRA issue(s). This allows you to generate issue documentation, project reports, etc. automatically out of a JIRA application (JIRA Core, JIRA Software, JIRA Service Desk).

Thunderbird Integration for JIRA

This is a plug-in for Mozilla Thunderbird 3.3+/Seamonkey 2.x which is able to create Jira issues out of e-mails or add the content of an e-mail as a comment on an issue.